Customer Service & Communication
Customer Service is a Core Value
The key to TCG’s success as a long-standing, national maintenance company revolves around customer service and communication. We must provide a high level of service to our customers at all times.
What TCG Customers Can Expect:
- Detailed and accurate expectations: ETA’s, work completion, scope and cost.
- Timely updates on job progress.
- Quality workmanship – if a job isn’t right, we will make it right.
Through this mindset, TCG allows its customers to:
- Focus on bigger picture items, and core business by spending less time overseeing the jobs TCG handles for them.
- Do more with less, the TCG team supplements our customers’ internal facilities team and other outsourced partners, leveraging a core competency inherent to TCG.
- Handle a large variety of job types and geography covered; customers need only turn to TCG for status updates and reports, versus multiple providers.
Major Tenets of TCG’s Approach as a National Facilities Maintenance Company
Communication
We provide our customers with continual updates on their building maintenance requests, from receipt confirmation, all the way through ETA’s, local site coordination, and job completion. Status updates can be made via e-mail, phone, use of a customer work order management system, or providing access to TCG’s system.
Caring
The entire TCG organization is comprised of highly trained professionals with solid Midwestern values that truly care about our customers. Our team puts their full effort into fulfilling our customers’ daily facilities management requests to ensure the FM teams and the locations we service are taken care of, and fully satisfied.
Customer Service
Each individual job that TCG handles for our customers is not fully complete unless the customer is 100% satisfied. If the job was not done correctly, something was overlooked, or there are signs of shoddy workmanship, TCG will step in and make things right for our customer.
Long-Standing Partnerships
TCG’s outlook is not on the near-term. While we address each and every work request with the utmost care, we are more concerned with the long-term partnership with our customers, and not “making a quick buck”. We are committed for the long-haul with our customers, and it shines through in how we interface with them daily.