Our Story: COVID-19 Update

April 23, 2020
General Update

** During the current COVID-19 Pandemic, TCG Services will continue to operate with full staff in support of our national customers **

Because of COVID-19, we have made adjustments to allow our Project Management Team, Support Staff, Accounting, and Management to work remotely. We continue to leverage new technologies in support of our national customers. Thinking about the history of TCG, and the ever-changing business climate we operate in, had us reflecting:

How did we get here? What have we done right to help us weather this storm? What do we change after all of this?

Since our inception, TCG has always been about family and relationships. It’s the reason we open our doors every day, to help support the families our employees provide for. It’s how we view both our customers and the local technicians we partner with. It’s at the core of our conservative business practices that emphasize caring for others, while being good stewards for our customers, coupled with fiscal responsibility.

These cornerstone values anchor the solid foundation that TCG currently sits on amid this global pandemic which has rocked our economy. Despite many customer sites being closed, and our daily work order volume being down through all of this, TCG has maintained 100% employment. In addition, we have taken this time to review processes, train even harder, and better prepare ourselves for the wave of work waiting for us when the economy is reopened.

Through all of this, we maintained our focus on individuals and families. Quickly deploying a full, work-from-home model, to allow our employees to safely carry-out daily duties, while complying with mandated stay-at-home orders. We maintained our continual outreach efforts, directed by our Corporate Chaplain, Wade Graber. Chaplain Wade continues to reach out to ensure our TCG family is cared for through this difficult time, while also making himself available to TCG’s extended family of customers and vendors. Our family-first focus can be evidenced by the overwhelming feedback we’ve received from our team members:

THANK YOU, for all you’re doing for us, as a company, as families. I am thrilled & proud to be a part of your team and this wonderful company. It is an absolute 180 from the environment I came from of 6 years. It really brings me to tears some days, thinking about how grateful I am that God opened this door for me, and I cannot wait to see how we grow from this and what I can personally do to help the company grow! That’s just been kind of heavy on my heart, and I wanted to make sure I told you how grateful I am to be a part of TCG!
– TCG Team Member

I did want to take the time to thank you all for giving me the opportunity to change careers. If I was still at my old job, not only would I currently be unemployed, but I would more than likely have no longer been married. My family is and has always been the most important aspect of my life. Growing up, I didn’t have much of one, well, ever. Thank you all for giving me the opportunity to be here. It has helped me redefine and strengthen my marriage, given me an opportunity to develop knowledge, helped me grow as a person, and given my family the opportunity to get those spinning wheels out of the mud. Thank you all very much for bringing me on to be a part of this incredible organization.
– TCG Team Member

It is this commitment to core values, deep-rooted in faith, and grounded in solid business practices, that creates the uplifting environment that is our TCG family. It is what has afforded us this opportunity to internally reflect and collectively formulate what TCG will look like, post-pandemic.

COMING SOON: TCG Services, the same, but better.

It is our commitment to take on the following under our “new normal”:

  • Further embrace resources that we have relied on during this time, which can be useful in days ahead to make us more efficient
  • Thoughtfully grow, to provide even more opportunities for our families, and extend our outreach to new customers – we never intend to be the biggest, but certainly the best!
  • Carve out time in our busy days for training, internal reflection, and serving others even more
  • Never sell short our value: the service we provide our customers, and our strength as an organization
  • Maintain the values and policies that have established TCG as a steadfast provider of national facilities repair and maintenance services

Chris Barbour

Chris currently serves as TCG's Director of Sales. In an organization like ours, that doesn't mean non-stop selling (although, we are growing). In this role, it's all about connecting with our customers (both new and old), providing the highest level of service, and being an escalation point when jobs go sideways (let's face it, this is facilities). Prior to joining TCG, Chris worked in FM Business Development and Operations for 11 years in the Commercial Real Estate industry, serving hundreds of national customers, identifying hundreds of millions of dollars in savings, and building FM Operations Teams from the ground up.